Bouletta warrants its products to be free from defects in workmanship and materials under normal use for a period of 24 months from the date of original purchase.
Even if consumer protection laws or regulations are different in the countries in which you reside, the benefits provided by the Bouletta Warranty apply in addition to all rights and remedies conveyed by such consumer protection.
As Bouletta, we do our best to make products that you can use for a long time. We are aware of the fact that we have almost 7/24 leather goods in your hand and are in constant movement in your pocket or bag. We know that our products have to endure these everyday situations and so we only use the best of the best available materials! We recommend that you pay special attention to your Bouletta products. How to use the same pair of shoes every day, wear them out faster; Please do not ignore the same condition for these products. So be aware that they may have little care and cleaning needs to show them some love.
To report a warranty defect, please email our customer service department at firstname.lastname@example.org ; so that we can determine what has happened and give you a suitable solution.
Our customer service department is open from 9 a.m. to 19 p.m. (the time zone GMT/UTC +3) from Monday through Friday to answer any inquiries.
SHIPPING AND DELIVERY INFORMATION
We ship worldwide!
Please note that there may be a slight delay in the dispatch of orders during clearance periods.
We ship worldwide with FEDEX/ TNT Express to provide you with the best service.
Globis International is located at Meerbusch, Germany; on the other hand leather products are produced at Turkey and shipped from Turkey.
We will try to ship your order on the same day if it is placed between Monday and Friday before 13.00 (G.M.T). Orders placed between Monday and Friday after 13.00 (G.M.T) will be shipped the following working day, those placed after 13.00 (G.M.T.) on a Friday will be shipped the following Monday.
TRACKING OF THE ORDER
As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing the shipping company and tracking number of your order. As soon as your order leaves our warehouse, you will receive a shipping confirmation email with the shipping company and the tracking number of your order.
Due to the current legislation, express shipping cannot be use to private addresses within the Russian Federation, only normal shipping is possible.
It can be shipped only company addresses to by express shipping.
Notice: For Russian Federation, the shipping time of individual persons (without a company address) takes between 3-14 days.
CUSTOMS DUTIES AND DUTIES*
Customs and duties are not included in the price and are the responsibility of the recipient for purchases. For further support, please contact our customer service.
In the event of late payment of any customs duties or failure to collect the goods after unsuccessful delivery and the resulting return shipment, Bouletta will refund the purchase price less any return shipping costs and fees. The shipping charges you have paid will not be refunded.
We will endeavour to deliver your shipment within the specified delivery time, but in some or few cases there may be unexpected delays caused by the transport service provider or government agencies over which we have no control. For further support, please contact our customer service.
Bouletta Case offers a special flat-rate international shipping cost of $9.90-$14.90 to most countries. For the countries excluded from the special international flat rate, shipping charges will be assessed based on each destination country.
|EXPRESS SHIPPING TIME|
|COUNTRY||Arrival Time||COUNTRY||Arrival Time||COUNTRY||Arrival Time|
|Antigua||4||Guatemala||3||Papua New Guinea||6|
|Barbados||6||Iran||4||Russian Federation||3 *|
|Bosnia & Herzegovina||3||Jordan||2||Sierra Leone||4|
|Burkina Faso||3||Kuwait||3||South Africa||3|
|Cambodia||4||Lao Peoples Dem. Rep.||3||Spain||1|
|Canada||2||Lebanon||3||St Kitts & Nevis||6|
|Cape Verde||7||Lesotho||4||St Vincent||6|
|Central African Republic||4||Libya||4||Surinam||5|
|Congo Dem Rep||4||Madagascar||2||Tajikistan||7|
|Cyprus||2||Malta||1||Trinidad & Tobago||4|
|Czech Republic||1||Marshall Islands||9||Tunisia||3|
|Denmark||1||Martinique||3||Turks & Caicos Islands||4|
|Egypt||3||Micronesia Islands||7||United Arab Emirates||2|
|El Salvador||4||Moldova,Rep of||3||United Kingdom||1|
|Equatorial Guinea||6||Monaco||1||United States||2|
*Notice: For Russian Federation, It can be shipped only company addresses to by express shipping. The shipping time of individual persons (without a company address) takes between 10-14 days.
If you would like to return your order, you can return it within 30 days from the date of delivery. If your order has not yet shipped, you can cancel it at any time for a full refund.
Unfortunately, we can’t offer you a refund or exchange if 30 days have already gone by since the time of your purchase.
Please send us an email to email@example.com, to get an authorization.
Returns received without authorization may be returned to the sender.
To be eligible for a return, your item must be unused and in the exact same condition you received it.
Due to permanent nature of embossing these items, we are however unable to accept returns and cannot issue refunds for personalized items.
We don't cover the return shipping cost, except in the case of an exchange. The original outbound shipping cost will not be refunded (if the order has been shipped). We can, however, manage the return process and shipping using our carriers. Please contact us for details.
Our liability does not cover lost or stolen packages which have been mailed back to us under warranty or return. In this case, the customer is the shipper and it will be the only one who may file a lost claim to the shipping company that was involved. As such, any interaction regarding the lost claim must involve the customer and the shipping company.
Final Sale Items
All personalized items or those designated as “All Sales Final” cannot be returned for refund, credit, or exchange.
Do I need a return authorization (RA) number?
Yes. Returns are only accepted with a Return Authorization (RA) number requested from and provided by Bouletta.
Can I return my product if it was purchased from another website or reseller?
We only accept returned items purchased from us directly. If you have purchased your Bouletta product from a website other than shop.bouletta.com, you will need to contact them and follow their return policy. Policies vary by reseller.
Customizable Leather Cases
You can customize phone cases with laser and embossed prints. Make yourself and your loved ones feel special. If you want, you can reflect the best moments of your love or happiness with photo printing, which is another of our options.
In this regard, we serve you with our expert team.
Finally, remember that we do not accept refunds for customized orders !!!
Choose Connector Colors
For Apple watch bands and other watch bands, select the connector size and color. We try to color the watch bands in our catalog as much as possible for you.
When you choose the connector size and color option on the product selection screen for your order for 1 watch band, the connectors are mounted on the watch band and sent. If you want to place your order with more than 1 connector. Notify us by e-mail.